Privacy Policy

Effective Date: March 1, 2026

Welcome to Allwins Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: name, date of birth, address, email address, phone number, and other identifiers.
Account Information: username, password, transaction history, game preferences, and account balance.
Payment Information: credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: information about how you use our website, games, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services, including account registration, verification, and customer support.
To process deposits, withdrawals, and other transactions securely and efficiently.
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To improve, personalize, and optimize your experience on our website.
To communicate with you, including sending important updates, promotional offers, and service-related messages.
To detect, prevent, and investigate fraud, security breaches, and other illegal activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with the services you have requested.
Legal obligation: to comply with applicable laws and regulations.
Legitimate interests: to improve our services, prevent fraud, and ensure security, provided this does not override your rights.
Consent: where you have given explicit permission for marketing communications or other optional processing.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who support our business operations, such as IT services, marketing, and customer support, under strict confidentiality agreements.
Affiliated companies within the Allwins group for internal administrative purposes.

We do not sell your personal data to third parties.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to maintain a high level of protection.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights regarding your personal data:

The right to access and receive a copy of your data.
The right to rectify inaccurate or incomplete data.
The right to erase your data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Allwins Casino Data Protection Officer
Email: [email protected]
Phone: +44 20 7946 0123
Address: 123 Allwins Street, London, UK, SW1A 1AA

Thank you for trusting Allwins Casino with your personal information.